About the clinic
Braintree Podiatry is based at 32 Panfield Lane, Braintree, CM7 2TH. Its website identifies C&C Podiatry Limited, company number 14403154.
This notice covers the information connected with website enquiries, online appointment booking and the patient medical-history intake. It explains those routes separately, so you can see which information belongs to each part of your experience.
32 Panfield Lane, Braintree
Company no. 14403154
The formal controller identity and responsibilities are pending verification.
Information you provide
The information you share depends on whether you are asking a question, booking an appointment or completing the clinical intake.
Your enquiry
The website contact form asks for your full name, email address and telephone number as required fields. You can also choose a service and add a message. Please avoid including detailed medical information in a general website enquiry.
Your appointment
The website directs online bookings to Cliniko. The booking journey asks for the details needed to arrange the appointment.
Your health background
The patient intake covers medical history, medication and allergies. This clinical information is distinct from a general website enquiry.
Health information needs particular care
Information about your health is special-category personal data under UK data protection law. Its use needs both a lawful basis and an applicable additional condition. An appointment booking does not, on its own, establish the clinic’s legal basis for every use of your information.
Why the information matters
Each route has a different purpose. Keeping these separate helps explain why particular details are requested.
Understanding and responding to your enquiry
Your contact details and message allow the clinic to understand your question and respond through an appropriate contact channel.
Arranging your appointment
The online booking route connects your details with the appointment you are arranging through Cliniko.
Providing relevant health background
The medical-history intake gives the clinic information about your health, medication and allergies in the context of podiatry care.
The clinic’s complete processing purposes, lawful bases and condition for using health information remain to be confirmed.
Online services & sharing
Cliniko is the online booking service linked from the clinic’s website. It is a separate service in the appointment journey. Information displayed in that journey should be read alongside the clinic’s final privacy notice.
The presence of an online booking link does not establish every organisation that receives information or where it is handled. A complete notice also needs to describe relevant service providers, other recipients and any international transfers.
The clinic’s full recipient list, service-provider arrangements and any overseas transfers or safeguards are pending verification.
How long information is kept
Retention information should distinguish between general enquiries, booking and administrative records, and health or clinical records. Where a fixed period is not given, the notice should explain the criteria used to decide it.
The clinic’s retention periods or criteria for enquiries, appointment records and clinical records remain to be confirmed.
Cookies & similar technologies
Cookies and similar technologies can store information on, or access information from, your device. The rules depend on their purpose: some uses require prior consent, while others may qualify for an exception.
Clear information should tell you which technologies are used, who provides them, what they do and how long they last. Any choices offered need to reflect the live website’s actual behaviour, including third-party or embedded services.
The website has been observed using Google Analytics, Google Tag Manager and an embedded Google Maps location map. The complete technology inventory, what information each service receives, storage durations and applicable consent or objection controls remain to be verified.
Your information rights
Depending on the circumstances and the legal basis for a particular use, data protection law gives you rights over your personal information. These rights can include:
Access your information
Ask for a copy of your personal information and information about its use.
Correct inaccurate information
Ask for inaccurate information to be corrected or incomplete information to be completed.
Request deletion or restriction
Ask for information to be erased or for its use to be limited, where the relevant conditions apply.
Receive or move information
Data portability may apply to certain information in certain circumstances.
Your right to object
You may have a right to object to certain uses of your information. You can object to direct marketing at any time if it occurs. Where consent is relied on, you can withdraw it without affecting the lawfulness of earlier processing.
Some rights have conditions or exemptions. For example, a request to delete information does not automatically mean every record can be erased. You can contact the clinic to ask about your information or raise a concern.
Questions & concerns
The clinic’s published contact details are:
Braintree, CM7 2TH
Making a complaint
You can raise a concern with the organisation handling your information. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO). Visit the ICO’s complaints guidance for information about raising a data protection concern.
The email above is the published clinic contact. A designated privacy contact and the clinic’s complaint-handling process remain to be verified.